AI Claims Processing Cut Settlement Time from 21 to 4 Days
Intelligent document processing extracting data from 30,000 monthly claims with 71% straight-through handling.
Client: Meridian Mutual Insurance
The Challenge
Meridian's claims adjusters spent 65% of their day re-keying data from PDFs, photos and faxes. Settlement averaged 21 days, and NPS among claimants had slipped to 22.
Our Solution
We built an intelligent document processing pipeline combining OCR, layout-aware transformers and LLM validation to extract 120+ fields from claims packets. A Next.js adjuster workspace surfaces confidence scores and highlights only low-confidence fields for human review.
The Results
Straight-through processing reached 71% of claims, and average settlement time fell from 21 to 4 days. Claimant NPS rebounded to 58, and adjusters now handle 2.9x the caseload.
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