Terms & Conditions

These Terms & Conditions govern your use of the emersontechnology.com website and any engagement with Emerson Technology ("we", "us", "our") for mobile app development, web app development, digital marketing, SEO services, or use of our Emerson CRM, POS, EMS and HMS products. By browsing the website, submitting a form or signing a statement of work, you accept these terms.

Individual client engagements are additionally governed by a signed proposal or statement of work ("SOW"). Where an SOW conflicts with these terms, the SOW prevails for that engagement.

We provide software design, development, digital marketing and search engine optimisation services on a project or monthly-retainer basis, as described in each proposal. SEO engagements include technical optimisation, content production, local optimisation, link acquisition and reporting as agreed in your plan.

We may engage vetted subcontractors or specialist partners in delivery. We remain fully responsible for the quality and confidentiality of their work under the same obligations that apply to our own team.

All quotes and plan prices are exclusive of VAT and other applicable taxes unless stated otherwise. Project work is invoiced per the payment schedule in the SOW (commonly 40% on kickoff, 40% at milestone, 20% on delivery). Monthly retainers are invoiced in advance at the start of each billing cycle.

Invoices are payable within 14 days unless the SOW states otherwise. Late payments may pause active work and accrue interest at 4% above the Bank of England base rate. Deliverables remain our property until paid in full.

Timely delivery depends on both sides. You agree to provide access to accounts, brand assets, approvals and feedback within a reasonable timeframe (normally 5 business days). Delays in client inputs extend timelines correspondingly.

You confirm you own or are licensed to use all materials you supply to us (text, images, data, trademarks). You also agree not to request or knowingly permit practices that violate search-engine guidelines; we reserve the right to decline work that would breach them.

Search rankings are determined by third parties (Google, Bing and AI platforms) and no agency can guarantee specific positions. What we do commit to: if no measurable improvement in the agreed target-keyword rankings occurs within the first 90 days of an SEO retainer, you may cancel with written notice and keep all audit, content and strategy work already delivered, free of charge.

The commitment requires: agreed target keywords in writing, timely implementation of technical fixes, and no material changes to the website or business model during the period. Rankings are measured in the shared rank tracker established at kickoff.

On full payment, you own the final deliverables created specifically for you — source code, designs, content and campaign assets. We retain ownership of our pre-existing tools, frameworks, internal libraries and know-how, and grant you a perpetual licence to use them as embedded in your deliverables.

We may reference your project in our portfolio and case studies unless you ask us in writing not to. Your trademarks and confidential business data are never used without permission.

Each party will keep the other's non-public information confidential and use it only for the engagement. We process personal data in accordance with our Privacy Policy and, where we act as processor for your customer data (for example inside Emerson CRM), under a data processing agreement.

We warrant that services will be performed with reasonable skill and care by qualified professionals. Beyond this, all warranties are excluded to the fullest extent permitted by law. We do not warrant uninterrupted operation of third-party platforms (search engines, app stores, hosting providers).

Our total liability for any claim is limited to the fees paid by you for the service giving rise to the claim in the 3 months preceding it. Neither party is liable for indirect or consequential loss, including lost profits or rankings. Nothing limits liability for fraud or anything else that cannot lawfully be limited.

Monthly retainers run month-to-month and may be cancelled by either party with 30 days' written notice. Project engagements may be cancelled per the SOW; work completed to the cancellation date remains payable, and we hand over all completed work and credentials.

We may suspend or end an engagement for non-payment, abusive conduct, or requests that would place us in breach of law or platform guidelines.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If any provision is held unenforceable, the remainder stays in force. Questions about these terms: support@emersontechnology.com or +44 7848 157713.