Voice AI Agents Answering 92% of Hotel Booking Calls
Conversational voice agents handling reservations in 14 languages, capturing $2.1M in after-hours bookings.
Client: Wanderline Hotels
The Challenge
Wanderline's front desks missed 38% of inbound booking calls during peak hours and overnight, with each missed call worth roughly $420. Multilingual guests struggled with phone support across 14 markets.
Our Solution
We deployed voice AI agents built on a speech-to-LLM-to-speech pipeline with sub-700ms latency, integrated with their PMS via a secure API layer. The agents handle availability checks, bookings, modifications and loyalty questions in 14 languages, escalating seamlessly to staff when guests request a human.
The Results
The agents now resolve 92% of booking calls unaided and recovered $2.1M in previously missed after-hours revenue within six months. Guest satisfaction for phone contact rose to 4.7 out of 5.
Ready to be our next success story?
Get a free consultation and a tailored roadmap for your project.
Talk to an Expert