Mobile Apps 2025 Hospitality
Hotel Booking App Lifted Direct Bookings 3.4x for a Resort Group
A mobile booking app with loyalty wallet that cut OTA dependency, growing direct bookings 3.4x.
Client: StaySwift Resorts
3.4x
Direct bookings
$2.4M
Commission saved
4.8★
Rating
The Challenge
StaySwift paid 22% commission on 81% of bookings flowing through OTAs, with no owned guest relationship. Their mobile web funnel leaked 71% of users at checkout.
Our Solution
We built a React Native booking app with a four-step checkout, Apple Pay and Google Pay, and a loyalty wallet storing perks and credits. Personalized push campaigns recover abandoned bookings, and room upgrades are offered contextually pre-arrival.
The Results
Direct bookings grew 3.4x within a year, cutting OTA commission spend by $2.4M annually. The app holds 4.8★ and 41% of guests now book through it.
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