AI Admin Panel Cut Dispatch Ops Workload by 57%
An AI-assisted admin panel automating exception handling for 40K daily shipments across 12 hubs.
Client: ShipHive Logistics
The Challenge
ShipHive's ops team manually triaged 40,000 daily shipment exceptions across 12 hubs, with response SLAs slipping and burnout driving 31% annual staff turnover.
Our Solution
We built an admin panel on Next.js with an LLM triage layer that classifies exceptions, drafts customer responses and recommends resolutions for one-click approval. A Prisma/PostgreSQL event store powers full shipment timelines, and hub dashboards surface bottleneck predictions before they bite.
The Results
Manual triage workload fell 57% and exception SLA compliance reached 98%. Ops staff redeployed to proactive quality work, and turnover dropped to 12%.
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